Last updated: 19 October 2026
Delivery
We currently deliver to UK addresses only — England, Scotland, Wales and Northern Ireland.
- Standard delivery: [delivery price], usually arriving 2–3 working days after dispatch.
- Tracking: we email you a tracking link from Royal Mail as soon as your order is on its way.
- Delivery address: please double-check it at checkout. If something looks wrong, email us straight away at abbieparis7@gmail.com and we’ll fix it before dispatch if we can.
If your order hasn’t arrived within 10 working days of dispatch, get in touch and we’ll trace it, then replace or refund it if it’s lost.
Pre-orders
The Hydration Kit is currently on pre-order. The expected dispatch date is shown on the kit page, in your basket and in your order confirmation email.
- Payment is taken when you place your pre-order.
- If the dispatch date changes, we’ll email you with the new date. You can then keep your order or cancel it for a full refund.
- You can cancel a pre-order for any reason, at any time before it’s dispatched, for a full refund. Just email abbieparis7@gmail.com with your order number.
Changing or cancelling an order
Need to change or cancel? Email abbieparis7@gmail.com with your order number. If your order hasn’t been dispatched yet, we’ll update it or cancel it and refund you in full.
Your 14-day right to cancel
Changed your mind after delivery? You can cancel your order within 14 days, starting the day after you receive it. You don’t need to give a reason.
- Tell us. Email abbieparis7@gmail.com or use the contact form on our Our Story page, with your order number and the items you’re returning.
- Send it back within 14 days of telling us. We recommend a tracked service and keeping your proof of postage. Unless the item is faulty or we sent you the wrong thing, return postage is paid by you.
- Get your refund. We’ll refund you within 14 days of receiving the items back, or of you showing proof that you’ve sent them, whichever is sooner. The refund goes to your original payment method and includes the standard delivery charge for that order.
Skincare and hygiene seals
Because our kits contain skincare, items that are sealed for hygiene reasons can’t be returned once the seal has been broken, unless they’re faulty. Unopened kits and products with their seals intact can be returned as above.
If you’ve opened your kit, you can still return any products that are still sealed. We may reduce your refund if items come back used or damaged beyond what’s needed to look at them, as the law allows.
Faulty, damaged or wrong items
If something arrives faulty, damaged or not what you ordered, we’re sorry. Please email abbieparis7@gmail.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, and we’ll cover the cost of sending anything back.
Your legal rights under the Consumer Rights Act 2015 are not affected by anything on this page.
Reactions and sensitive skin
Everyone’s skin is different. We recommend checking each product’s ingredients and patch-testing before use, especially if you have allergies or sensitive skin. If a product irritates your skin, stop using it and seek advice from a pharmacist or doctor if needed. Then get in touch — we’ll always talk it through with you.
Returns address
Please contact us before sending anything back so we can match your return to your order. Returns go to:
Plane Skin, 12 Elizabeth Road, London. E6 1BP
